Please read these conditions carefully as they set out the basis upon which Vietnam Homestay Company - hereinafter called Vietnam Homestay, “we”, “us”, “our” - will accept all bookings. Vietnam Homestay is a legit company. These Terms and Conditions will effect on all bookings from these mentioned websites. We reserve the right to amend our Booking Terms and Conditions anytime needed
Our fees and charges: We may charge a fee for making a booking on your behalf for particular services such as air tickets booking, Visa Approval Letter. We reserve the right to charge a 3.85% administrative fee for payments made by credit/debit cards.
Prices: All pricing is reflected in US Dollars unless otherwise specifically denoted and is valid at the time of publication but is subject to change. ‘From’ prices represent land only low season twin share prices (unless otherwise clearly stated). Unless otherwise stated, prices include all government levies and airport taxes as at the date of publication. Prices are valid for the date ranges shown. We will use our reasonable efforts to ensure the prices do not change but we may be required to impose surcharges depending on currency fluctuations, changes in government legislation, air prices, fuel surcharges or other variables outside our control. You acknowledge and agree that you shall be responsible for the prompt payment of all surcharges and price increases.
Booking documents: Booking documents will be issued after final payment has been received and are normally sent two weeks prior to departure.
Cancellation and amendments by Vietnam Homestay: we reserve the right to cancel, reschedule or amend any bookings in accordance with operating requirements or circumstances beyond its control. We is not responsible for any other travel arrangement affected due to our cancellations or amendments. Where amendments beyond our control require us to add or amend a service/s resulting in an increased operating cost, a surcharge may be payable by you for the additional or amended service/s.
Passports and visas requirements: Visas, including transit visas, are the passenger’s own responsibility. Please check with the respective Embassy or Consulate of each country that you are travelling to. You need to ensure that you have at least 6 months validity on your passport from the date of your departure.
Star ratings: Star ratings are our views and not official ratings.
Travel Insurance: Baggage, accident, medical, trip cancellation/interruption insurance highly recommended to obtain before your departure. Passengers are required to have full travel insurance before departure.
Deposit and full payment: For bookings made 30 days or more from departure date, a non-refundable deposit is due 5 days after confirmation. Full payment is due and payable to Vietnam Homestay 15 days prior to the arrival date and will be notified to you in your confirmation of booking. We are not responsible for any changes made by a supplier to the balance due date and prices are not guaranteed until payment has been made in full and documents have been processed and issued to you. Failure to pay a deposit within 5 days from the date of confirmation or in full by the due date may result in the automatic cancellation of your booking without refund of monies paid. All bookings are subject to availability at time of booking.
Online Card Payment: Vietnam homestay integrates with Onepay Payment Gate and VietComBank – the most long-standing and prestigious bank in Vietnam to supply a secure Online payment solution for our customers. All card details are processed by OnePAY in a secure environment. Your card information will be protected during the transmission that uses Secure Sockets Layer technology, which encrypts the information that you provide online. We accept the payment by VISA, Master, JCB and Amex.
When you use the OnePAY Services, we collect the following information:
- IP address
- Billing address registered with your issuer bank.
- Bank account numbers, credit card numbers and other when you do transactions.
- Your information from third parties such as bank, credit bureaus and identity verification services
- From Cookie
OnePAY does not store all information at Vietnam concerning about international card (Visa, Mastercard, Amex, JCB). This information is stored and protected by MasterCard following PCI Security Standard. Booking with us means you will accept to make the payment through Onepaygateway on our behalf.
Cancellation by the traveler: All cancellations must be received in writing. No refunds will be made for unused services, regardless of the reason once travel has commenced. Cancellations are not for us but by the policy of each supplier and will be transferred to the suppliers and/or subcontractor. Vietnam Homestay will collect this fee on our supplier behalf.
Thank you for spending your valuable time to read our Term and Condition. You are required to agree with our Terms and Conditions before making the booking with us as well as its websites. Should you have any concerns, drop us an email info(at)vietnamhomestay(dot)com